Shantee Woodards, the business writer for the Capital Gazette in an Annapolis Maryland recently reached out to Optimium Health. Impressed by what the company is doing to improve the patient experience and eliminate communication breakdowns that can cause treatment delays, cancellations or evern worse, errors, she worte a feature article. In the article, she speaks with Vicki Harrison and Mark Stega, MD about co-founding the company, the results our cleints are having and what lies ahead for Optimium Health. To view the article, please click the follwing link: https://www.capitalgazette.com/news/business/ph-ac-cn-healthtech-0730-20150730-story.html
Optimium Health has had numerous discussions over the past 6 months with hospital administrators and unit managers who all seem to highlight the same issue: while EHR’s promise to improve workflow and productivity, they more often than not do the opposite. A recent feature in iHealthBeat appears to back this up.
“According to survey conducted by Software Advice, and reproduced in iHealthBeat, slowed productivity is the greatest challenge cited by electronic health record users. Other key challenges cited by EHR users include integration with other EHR systems, customizing the EHR system, importing existing records and learning to use the EHR system.”
For a full view of the Top 10 Challenges for EHR Users survey findings, please follow this link: https://tinyurl.com/lxkrvpe
Given what we have heard from the people on the frontlines of providing patient care, Optimium Health could not agree more with these findings. Our mission is to help health organizations get more value from their existing IT systems by providing overlay software that optimizes clinical workflow orchestration and facilitates timely, accurate communication between caregivers. The net result: improved overall staff productivity, patient throughput, and quality of care.
If you would like more information on how Optimium Health can help your organization improve IT interoperability while lowering operational costs and enhancing care delivery, please contact: email@example.com
OR Manager recently researched, wrote and published an article about Optimium Health’s feature product, OPTIMI$ER, and the impact it has had a Sinai Hospital as a perioperative workflow success story. The focus of the article is on productivity and revenue gains achieved in the perioperative setting, specifically the pre-anesthesia testing unit. Sinai Hospital conducts over 20,000 surgical cases per year. Thus, making sure that people are in the right place at the right time and all goes smoothly is no easy feat. It’s one thing to pat yourself on the back. Gratefully, in this case, our clients are doing the talking and we appreciate the credit they gave us.
OR Manager is the largest publication targeted to the perioperative staff in the United States with a circulation of over 20,000 subscribers. Below is an excerpt and link to the article:
“What the hospital was doing was just labor intensive, not cost-effective,” says Cheryl Haglauer, RN, clinical leader of the PASS department at Sinai, which handles about 100 procedures each day. “We had to physically write out a piece of paper, stand at the fax machine to send it to a doctor’s office, and document everything we had done on multiple pieces of paper multiple times.”
Nurses had to access and input patient information into three separate locations, so 40% of their time was being spent on clerical work. In addition, the 9% cancellation rate at Sinai translated into approximately 2,340 canceled procedures and $7 million in lost or deferred revenue each year.
In 2013, Sinai partnered with Optimum Health, Inc., a health information technology company based in Annapolis, Maryland, to transfer to OPTIMI$ER, a customized, paperless tracking system that interfaces with Sinai’s electronic medical record system and provides up-to-the-minute status reports on patient readiness.”
For the entire article please click the following link: https://www.ormanager.com/2015/05/14/staff-reap-rewards-paperless-patient-tracking-system/#.VWdFRdJViko
Optimium Health brings over 25 years of clinical process and Health IT expertise. Importantly, OPTIMI$ER Perioperative & Discharge Planning workflow solutions ensure both hospital staff and patient satisfaction scores improve and that operational efficiency will lead to lower costs. Our clients consistently achieve a break-even on investment in less than 3 months. If you would like to learn more about how Optimium Health can help your organization, please contact Heather Guild at firstname.lastname@example.org
The 26th annual HIMSS Leadership Survey showed consistency with prior year priorities, but with increased focus on improving patient satisfaction and the quality of care, which now occupy the top two spots. No doubt the guidelines and regulations set forth in the Affordable Care Act have health IT leadership fully engaged in their organizations’ pursuit of compliance and avoidance of penalties. Sustaining financial viability comes in next, while improving care coordination and operational efficiency/lowering costs round out the top 5.
While these may not be particularly surprising, what is surprising is the apparent lack of understanding about inter-dependency of all these priorities. There is still a tendency to address each priority area as its own problem, with its own IT solution, and not to unpack the “cause and effect” relationship one priority area has on the other. To do this, IT departments must involve front line clinicians, not just the C-Suite, in problem identification, best practice, and corrective action. By doing this, IT can better understand the intricacies of clinical processes, the bottlenecks that occur, and the communication failures that lead to errors, omissions, and duplications of effort that waste time, money, and compromise outcomes.
Below is an excerpt from the 2015 HIMSS Leadership Survey and the top hospital IT priorities:
“While a majority of respondents to the 26th annual HIMSS Leadership Survey reported an increasingly higher stature for IT within their organizations, information system departments will be supporting new initiatives in the years ahead, as healthcare organizations focus on changes in reimbursement. HIMSS released results of its survey during its annual conference and exposition in Chicago. Results are based on responses from 330 respondents. Data showed increased reliance on healthcare IT to achieve improved care delivery.
Some 87 percent of respondents said improving patient satisfaction would be a top priority for their organization in the next 12 months. Improving patient care, quality of care or outcomes ranked second as a top priority, followed closely by sustaining financial viability, named by 86 percent of respondents. Rounding out the top five are improving care coordination (75 percent) and improving operational efficiency and lowering operating costs (72 percent).”
For more survey details, please follow this link: https://www.healthdatamanagement.com/gallery/top-IT-concerns-issues-from-the-HIMSS-survey-50282-1.html?utm_campaign=daily-apr%2017%202015&utm_medium=email&utm_source=newsletter&ET=healthdatamanagement%3Ae4205767%3A3694212a%3A&st=email
Optimium Health brings over 25 years of clinical process and Health IT expertise to this discussion. Importantly, we ensure both hospital staff and patient satisfaction scores improve and that operational efficiency will lead to lower costs. Our clients consistently achieve a break-even on investment in less than 3 months. If you would like to learn more about how Optimium Health can help your organization, please contact Heather Guild at email@example.com
An article in the on-line publication, Healthcare Dive, that is geared to the diverse universe of healthcare payers highlights 5 key areas of inefficiency that nearly each of the 5800 hospitals across the US are struggling with to some degree. While Optimium Health would argue that none of these “fixes” are “quick”, we do agree that hospitals would be well served to tackle these issues as soon as they can with what ever strategies and tools they can afford.
The article begins with a reference to a survey completed among 400 healthcare providers:
Hospital inefficiencies not only interfere with workflow, but also cost hospitals billions of dollars each year. A recent Ponemon Institute Survey of more than 400 healthcare providers found that inadequate communication alone has an estimated annual economic impact of around $1.75 million per US hospital and more than $11 billion industry-wide.
Although many of the issues that lead to inefficiency may be complex, there are still some quick fixes that can add up to huge savings in both staff time and money. Here are some of the most common hospital inefficiencies:
- Inadequate communication methods
- Duplicate documentation requirements
- Poor patient flow
- Inappropriate hospital admission & length of stay
- Incomplete medication reconciliation
The article goes on to suggest specific strategies to address these inefficiencies. For access to the entire article, please follow this link: https://www.healthcaredive.com/news/5-basic-hospital-inefficiencies-and-their-quick-fixes/361954/
OPTIMI$ER, the clinical workflow technology solution Optimium Health designed to overcome the types of information exchange, duplication of documentation, poor patient flow, and overall care coordination issues described in the article is an affordable tool worth considering if your organization is about to embark on a mission to solve any of the problems highlighted above. OPTIMI$ER has a proven track record of success, earning its clients an average of over $1 million net bottom line improvement, significantly higher staff satisfaction, and improved patient experience.
Please contact Heather if you would like to set up a brief demonstration targeted to your specific area of concern: firstname.lastname@example.org
Before the Patient Protection and Affordable Care Act, the healthcare industry was, “more or less, smooth sailing,” according to Matt Tanzer, chair of the National Transitions of Care Coalition’s Healthcare IT Innovations Task Force, in a recent webinar.
Mr. Tanzer goes on to say “Revenue was increasing, employment was growing,” he continued. “There was little financial justification for serious investments in transitional care quality. Readmission was a poor patient outcome, but not a poor financial outcome.”
However, with the transition from fee-for-service to fee-for-value, healthcare providers are having to refocus on preventing readmissions. If they don’t, and organizational performance is poor, it will not only get a financial penalty, it will get the “black ball’ stigma of public notice of failure. While it has certainly been a period of adjustment and transition, Mr. Tanzer said improving the transition of care process can help providers decrease readmissions and improve their competitive advantages and Optimium Health could not agree more.
For more about what Matt Tanzer and 5 other industry executives had to say about more efficient and effective care transitions and reducing readmission, please follow the following link to the full article as it appeared in Becker’s Health IT: https://www.beckershospitalreview.com/healthcare-information-technology/when-it-and-reimbursement-intersect-the-renewed-focus-on-care-transition-technologies.html
Optimium Health has had numerous discussions over the past 6 months with hospital administrators who all seem to highlight the same issue: a need to lower readmission rates. Much of this focus is due to new guidelines from CMS citing readmission penalties of up to 2% of hospital revenues for poor readmission performance. However, it also has to do with hospitals desire to improve transitions of care both internal and external to the hospital.
A recent press release from the New York State University at Buffalo School of Nursing caught our eye as it illustrates how technology is being developed to create a model for proactive post hospitalization health care delivery. An excerpt from and link to the full press release is below:
It’s an all too familiar story: a patient—specifically a patient with chronic disease—goes into the hospital to get well and is discharged only to be readmitted within 30 days. Medicare spends $15 billion a year on readmissions alone. It turns out that better communication to patients and their physicians about follow-up care might be one way to prevent a return to the hospital or emergency room.
The Agency for Healthcare Research and Quality (AHRQ) has awarded the University at Buffalo School of Nursing a grant to create a pilot project whose goal is to work with primary care physician’s offices, their patients and families to see that patients get follow-up care very soon after leaving the hospital.
Sharon Hewner, PhD, RN, assistant professor of nursing and author of the grant is a specialist in population health analysis, health services research, and informatics. Hewner says that there has been a lack of timely communication between the hospital and community setting. – See more at: https://www.buffalo.edu/news/releases/2014/07/020.html#sthash.pTdB5sut.dpuf
While the University at Buffalo technology will be set up to specifically interface with a regional health information organization, Optimum Health has begun early stage development of a discharge planning module as part of its OPTIMI$ERTM Clinical Workflow Technology Suite. Importantly, OPTIMI$ER can help your health organization achieve its CMS goals of lowering the cost per patient served, improving the patient experience, as well as reducing the 30-day readmission rate. As with all OPTIMI$ER products, the discharge planning module will interface with Cerner, Epic, McKesson, MediTech and most other EHR systems built on an HL7 platform. If you would like further information for OPTIMI$ER products, please contact: email@example.com
One of Optimium Health’s goals is to help our clients and blog readers get easy access to informative, topical articles that have been recently published by reputable organizations. Becker’s Hospital CFO is once such publication and “100 Things to Know About Medicare Reimbursement”, written by Helen Adamopoulos, is one such article. Below is an excerpt and link to the entire piece:
“It’s often said that where Medicare goes, private payers will follow. For hospitals, health systems and other providers, it has been the most influential healthcare program for the industry in recent decades.
Medicare continues to play a prominent part in various reform movements, such as the shift from fee-for-service to value-based payments and the push for greater price transparency. The program’s pay rates and policies have the potential to act as a catalyst for change nationwide, or to provoke coast-to-coast controversy (as has been the case with the new two-midnight rule).
The following list sheds some light on the many facets of and issues surrounding Medicare reimbursement in the form of 100 things to know, covering everything from the latest update to the inpatient prospective payment system to the Bundled Payments for Care Improvement Initiative”.
Click here for the entire article: https://www.beckershospitalreview.com/finance/100-things-to-know-about-medicare-reimbursement.html
With the shift from fee-for-service to value-based payments and the push for greater price transparency, the pressure for hospitals to lower costs and improve patient throughput while delivering higher quality of care with the same resources has never been greater. Process improvement, led by LEAN initiatives, has been cited by leading hospital CEO’s as a viable way to achieve these goals.
Optimium Health’s OPTIMI$ERTM Clinical Workflow Suite for the Perioperative Setting, In-Patient Units, and Discharge Planning has a proven track record of bottom line contribution and return on investment. Importantly, OPTIMI$ER can help your health organization achieve its CMS goals of lowering the cost per patient served, improving the patient experience, and reducing the 30-day readmission rate. A complement to LEAN, OPTIMI$ER can help improve LEAN initiative overall efficiency and sustainability. If you would like additional information please contact: firstname.lastname@example.org
PLEASE SAVE THE DATES!!
Optimium Health and Operational Performance Solutions are please to offer an “Improving Patient Flow” Webinar Series:
- July 30 – Discharge Planning & Readmissions Risk Reduction
- August 13 – Perioperative Services
- August 27 – Emergency Department
The webinars are FREE and begin at 12:00 pm EST, lasting approximately 1 hour.
OPS (www.opsgroupinc.com) and Optimium Health (www.optimiumhealth.com) share a belief that process efficiency is a key contributor to improving both the patient experience and a care organization’s financial performance by improving patient flow. In this webinar series, OPS will share its considerable experience using LEAN principles to help its hospital clients eliminate inefficient processes that can compromise outcomes and increase costs. Optimium Health will demonstrate how OPTIMI$ER, its clinical workflow technology, can complement LEAN initiatives, enhance process sustainability, and support legacy IT system interoperability, all of which helps its clients lower costs and increase throughput.
Please follow this link to sign up for the improving patient flow webinar series. It will sign you up for all three webinar topics for ease of administration. Simply opt out on the day of a given webinar if you cannot attend one of the topics.
Getting data to work together is easier said than done. But with the right focus, the result will be knowledge that is readily accessible and delivered when and where it truly matters. -Joseph Frassica, MD
Fulfilling the promise of IT interoperability has been the Holy Grail of health IT for the past decade. EHR’s like Epic have given consistency and depth to what goes into every patient’s medical record, but they do little to improve overall hospital productivity and financial performance. Enterprise systems like Cerner have all the pieces: EHR, scheduling, lab, financial, etc. However, not all the parts “talk” to each other so multiple sign on and data transcription is still necessary.
An article written for Hospitals & Health Network (H&HND) by Joseph Frassica, MD, the Chief Medical Informatics Officer, Chief Technology Officer and Vice President at Philips Healthcare in Andover, Mass. discusses this very problem and why it is so. Specifically, he calls out the lack of IT interoperability or IT system integration as one of the critical issues health systems must address in order to improve their financial performance and quality of care. He goes on to suggest how hospitals and health systems can ultimately achieve IT interoperability but recognizes to do so will require organizational leadership to “change mindsets” and “think big.” Below is an excerpt from the article:
The Road to Interoperability for Health IT
The rush to implement electronic health record strategies has fueled a proliferation of solutions. But systems, like people, need to work together seamlessly to deliver their maximum value. Easier said than done. So why hasn’t the promise of interoperability with all the various systems — electronic health records, monitors, labs, finance, and so forth — been realized? To answer that question, let’s look at the past decade or so. As hospitals and health systems invested in EHRs to collect and store data, they didn’t always do so with an eye on the future.
The Rise of Silos
EHR systems evolved organically as silos of information, because leaders weren’t thinking ahead enough about how the collected data could impact decisions and processes for the entire health system. A large health care delivery system might have 90 or 100 point-to-point interfaces over which information is shared between systems, often with a core EHR serving as the primary data repository. If you were to draw the information model of the average health care system, it would look like a spider web with links stretching off in all directions: an extremely complex informatics infrastructure, with enormous maintenance requirements and hundreds of potential points of failure. Clearly, this is not a sustainable model.
Click here for the entire article.
Optimium Health could not agree more with Dr. Frassica’s observations and recommendations for how to, at last, grasp the interoperability Holy Grail. Our mission is to help health organizations get more value from their existing IT systems by providing overlay software that optimizes clinical workflow orchestration and facilitates timely, accurate communication between caregivers. The net result: improved overall staff productivity, patient throughput, and quality of care.